Privacy Policy

Information we collect

We collect information in the following ways:

• Information you provide: name, email, phone number, addresses, profile details, booking details (services requested, dates, notes), identity verification details, and support communications. For payments, we use payment processors and do not store full card details.
• Information collected automatically: app and website usage, device and browser information, IP address, log data, cookies and similar technologies, approximate location (when enabled) to provide location-based features.
• Information from third parties: payment processors, analytics providers, fraud prevention partners, and—where you choose to connect—identity or social sign‑in providers.

How we use your information

• Provide, operate, and improve the Services
• Facilitate bookings, payments, and communications between clients and technicians
• Send service-related messages and notifications (including security and transactional updates)
• Personalize your experience and recommend relevant content
• Monitor, prevent, and detect fraud and abuse; ensure the safety and integrity of the platform
• Comply with legal obligations and enforce our terms
• With your consent, send marketing communications which you can unsubscribe from at any time

Legal bases for processing

Where required by law (e.g., in the EEA/UK), we rely on these bases:

• Contract: to provide the Services you request
• Legitimate interests: to operate, secure, and improve our Services
• Consent: for certain marketing or optional features
• Legal obligation: to meet regulatory or law enforcement requirements

How we share information

• Service providers (processors) who help us operate the Services (e.g., cloud hosting, analytics, support)
• Payment processors and financial institutions for transactions and fraud prevention
• Other users as necessary to fulfill a booking (e.g., clients and technicians see relevant booking details)
• Law enforcement or authorities when required by law or to protect rights and safety
• Business transfers in the event of a merger, sale, or acquisition

We do not sell personal information.

International data transfers

Your information may be transferred to and processed in countries other than where you reside. We implement appropriate safeguards, such as Standard Contractual Clauses, where required by law.

Data retention

We keep information only as long as necessary for the purposes described in this policy, including to provide the Services, comply with legal and accounting obligations, and resolve disputes. Certain records (e.g., invoices, payment records) may be retained for legally mandated periods. To learn how to delete your account, see our Delete Account page.

Security

We use administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights and choices

• Access, correct, or delete your information
• Restrict or object to certain processing
• Data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

You can exercise these rights through in‑app settings where available or by contacting us at support@besttechnician.com. We may verify your identity before fulfilling your request.

Children's privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.

Cookies and similar technologies

We use cookies and similar technologies to operate and improve the Services, remember preferences, and analyze traffic. You can control cookies through your browser settings. Note that disabling cookies may affect some features.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.